Havas Edge
  • Carlsbad, CA, USA
  • Hourly
  • Full Time

Medical, Dental, Vision and 401k, Paid Holidays, Fun work environment

Job Description


Job Title: IT Help Desk Specialist

Department: Corporate Information Systems

Department Code: 3-92-00

Reports To: IT Director

FLSA Status: Non-Exempt

Location: Carlsbad, CA


Build the Business. Build the Brand.

At Havas Edge we influence people to act by combining multi-channel marketing and commerce plus the creative and technology that powers them.  Our work results in profitable growth and lasting relationships between customers and our client's brands.

We are a full-service, direct response agency, headquartered in Carlsbad, CA with offices in Boston, MA; Los Angeles CA.



Support desktop/phone systems for 150+ person office (60%), Remote office support (30%) and server/network equipment (10%). Reports to Director of Information Technology. The person in this role must offer exceptional customer service while handling phones and email requests from internal users


Essential Duties and Responsibilities include the following. 

Desktop support

  • Answer, respond to and document requests for technical assistance.
  • Provide high quality support through courteous, prompt and accurate communication.
  • Troubleshoot and resolve Windows and Apple hardware and software issues.
  • Troubleshoot LAN connectivity issues.
  • Setup and deploy computer equipment for new employees including VOIP telephones.
  • Troubleshoot printer / copier issues
  • Active Directory troubleshooting
  • Able to lift up to 70lbs


Remote Office Support

  • Work with remote users and offices to assist with computer issues.
  • Other duties may be assigned.  



Qualifications (Knowledge, Skills, and Abilities):

  • Strong knowledge of Windows and Apple desktop/laptop hardware, operating systems, and popular software packages (Microsoft Office, Adobe Creative Suite, etc.)
  • Help Desk team experience
  • Must have proven experience troubleshooting and supporting LAN issues.
  • Excellent written and verbal communications skills and capacity to creatively solve problems are essential.
  • Positive, enthusiastic attitude is critical.


Preferred Skills

  • MCP and or A+
  • Experience with Office 365
  • VOIP phones/Technology, specifically hosted VOIP
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